Frequently Asked Questions


  1. The Company

    Do you do all the R&D In-House?

    We sure do, Our R&D department is what we pride ourselves on the most. Our team of mad scientists work around the clock to help bring you the most innovative material on the 3d printing market.

    Where is your manufacturing facility located?

    All of our filaments are produced in our own manufacturing facilities located just outside the heart and sole of China, Shanghai. That means you can be sure that our filaments are produced to our extremely high standards. To learn more please visit our manufacturing and quality control page.

    Where is Polymaker located?

    We are headquartered in Shanghai, China with multiple locations in China, USA and Europe.  You can check out our contact page for more details.  We are also represented by more than 50 partners, distributors and resellers all over the world.

    Who are Polymaker ?

    Polymaker is a company that focuses on developing new materials for 3D printing.  Our goal is to continuously provide the 3D printing community with the best and most innovative printing materials in the marketplace.

    Why Should I Buy from Polymaker ?

    At Polymaker we pride ourselves on our quality. At production and packaging level we have eight separate quality control points put in place to ensure we produce nothing but the best. We don’t stop there, we have a dedicated testing department with a diverse repertoire of 3D printers that we use to ensure our filaments are compatible with all printers currently on the market. With our R&D department, all of our materials are developed in house, ensuring that we produce nothing but the best quality and most innovative materials. With a large portfolio of innovative materials and colours you are sure to find the right choice for your needs.

  2. Products

    I am Looking for a Particular Material for my Application

    Yes we are always glad to help!  Our team of materials scientists and engineers are capable of custom-developing materials that meet your needs.  Just tell us a little bit of your application and what you are trying to accomplish, and one of our application development engineers will contact you to discuss how we can help you.

    How Do I Get the Material to Stick to my Build Plate?

    All our products work well with common build plate surfaces, blue tape, Kapton tape, glass, etc).  However for the best user experience, we recommend that you use our materials with BuildTak, a build plate surface designed specifically for desktop FDM/FFF printers. You can buy this material on our store page.

    Are your Products Safe?

    We pride ourselves on both our quality and the safest of our materials for home 3d printing. Our PolyPlus™ PLA is one of the safest on the market for home 3d printing and in general all our products, from PolyFlex™ to PolyWood™ are extremely safe either in filament form or as printed parts.  In addition, all our raw PLA and almost all other ingredients we use are FDA-approved for food contact.

    Are All your Products PLA-Based?

    All our current products are PLA-based except PolyFlex.  However as we constantly develop new materials for 3D printing, we will be offering a more diversified product portfolio in the future with many non-PLA based products.

    What is PLA?

    PLA stands for poly(lactic acid), a bio-based plastic material made from plants instead of oil.  It is the second most consumed bioplastics in the world, and widely used in applications such as food packaging, foodware, biomedical devices, etc.  PLA is also the most popular material used in 3D printing.  You can read the wikipedia page to learn more about PLA:

    Are all of your filaments manufactured in house?

    Yes, we do not outsource any manufacturing what so ever. That means each and every spool of material you receive from us has our quality standard. To learn more please visit our manufacturing and quality control page.

  3. Shipping & Returns

    Where do you ship your products?

    With three distribution hubs in the US, Europe and Asia, we are confident that we can deliver products, purchased via our website, no matter were you live. To see our full list of countries and regions please visit our Shipping & Returns page. If your country/region is not on the list, fear not just contact us and we will figure out a way to deliver our products to you!

  4. Payment

    How to Pay?

    Currently Paypal is the only payment gateway we accept at this time. We take our customers personal and financial information seriously, thats why we are in the middle of registering and applying for a dedicated SSL Certificate for our online store. This certificate ensures that any website, dealing with a customers payment information, are to meet an extremely high level of encryption and protection when handling this information. Until this time we only wish to offer the safest payment options to our customers. Paypal is not only one of the safest payment gateways but also one of the most diverse.  You do not have to own an account with Paypal in order to use this payment option and they accept all major credit cards from around the world.

    I am a company buyer and I do not want to purchase from your website. What should I do?

    Sure!  Please leave us a note or send us an email at  We will get back to you as soon as we receive your message.